Sydney, – 22 March, 2016 – Australian online education provider and innovation leader, Ivy College has been named global winner of the esteemed “International Service Excellence Award” (medium business category) by the International Council of Customer Service Organisations (ICCSO). These awards are recognised as the premier service awards around the globe.
Not only is Ivy the first Australian business to win this prestigious international customer service accolade, it’s also the first education provider in the history of the awards to be selected. Past winners include DHL, Microsoft Dynamics and Wells Fargo.
“We’re extremely proud to be acknowledged as one of the world’s top companies for customer service excellence and the first education provider to win” said founder and CEO of Ivy College, Peter Mobbs.
“Ivy was founded with one clear mission, to provide a personalised experience for customers to enable choice and opportunity. With customer service excellence at the very heart of our business model, every process, service and product exists to meet the unique needs of our customers” said Mobbs.
Ivy credits its success to its innovative use of technology combined with a deeply engrained customer-centric culture.
The criteria for the International Service Excellence Awards is based on the International Customer Service Standard (ICSS), which provides a comprehensive and practical framework to assist organisations deliver consistently high levels of service. The awards are the world’s top customer service recognition for organisations and individuals that excel in service around the globe.