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Ivy College wins prestigious Service Excellence Award for second consecutive year

csia

Sydney, 27 October 2016 – Online education provider and innovation leader, Ivy College has been named Australia’s top medium-sized business for service excellence in 2016 for the second consecutive year. This prestigious accolade was awarded by the Customer Service Institute of Australia at the 15th Australian Service Excellence Awards held at the Crown in Melbourne.

Ivy College has now won this prestigious award for two years running and last year Ivy College was named global winner of the esteemed “International Service Excellence Award” (medium-sized business category) by the International Council of Customer Service Organisations (ICCSO). These awards are recognised as the premier service awards around the globe.

Ivy College acquired an additional two awards within the company on the night. Student Support Team Leader, Cynthia Di Natale was awarded with Customer Service Leader of the Year and Director of Customer Success, Cherie Diaz was named Customer Service Executive Hero.

Endorsed by the ICCSO, the Australian Service Excellence Awards are internationally recognised, with Australian winners automatically becoming finalists in the global International Service Excellence Awards.

For Ivy College’s founder and CEO Peter Mobbs, service excellence has played a fundamental part in Ivy’s success.  “We’re delighted to be acknowledged as one of Australia’s top companies for service excellence yet again. Ivy was founded with one clear mission in mind: to provide a service to others, and we’ve achieved this by ensuring we provide ultimate flexibility and support for our customers. To also have staff personally excelling on the night is a great reflection of the supportive culture we have built at Ivy College” said Mobbs.

Ivy College has quickly established its reputation for service excellence through its innovative personalised learning model designed to enable choice and opportunity for all Australians. To overcome accessibility issues faced by working adults, Ivy College reinvented flexible service models by:

  • Replacing rigid semester-based intakes with rolling intakes – Ivy students can start 365 days a year, 24/7.
  • Developing an instant enrolment service – eligible students can apply and receive their course login within 60 seconds.
  • Bringing online learning to mobiles – courses are delivered via a fully mobile responsive website and learning management system.
  • No set timetables and no exam deadlines –courses are self-paced.
  • Supporting students at the time they choose to study – Ivy’s student support service is fully on-shore and available 8am-8pm weekdays, and 9-5pm weekends.

Ivy College named one of Australia’s Best Places to Work in 2016

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31 August 2016 – Online and blended education specialist, Ivy College has been named in Australia’s top 25 Best Places to Work 2016. Ivy College is the top ranked education provider and joins Salesforce, Atlassian and Nova Group on this coveted list.

Workplaces are selected and ranked by Great Place to Work Australia, a global workplace research and consulting firm. Over 50,000 employees from 135 organisations were surveyed about their workplace experiences using the Great Place to Work® Institute Trust Index© assessment.

Ivy College was recognised for its customer-centric culture, innovative company-wide communication tools, employee recognition initiatives and an industry-leading workplace volunteering and giving program, Ivy4Good.

“It’s an incredible honour to be recognised as one of Australia’s best places to work” said Alex Hattingh, Executive Director of People & Culture. “Ivy has experienced incredible growth and we attribute this to our dynamic, customer-focused and highly engaged people. This recognition is testament to the dedication and enthusiasm of our fantastic team and our desire to provide a personalised learning experience to enable choice and opportunity.”

AFR names Ivy College Australia’s 2nd Most Innovative Company

afr-award-2016

AUGUST 2016 – Ivy College has achieved 2nd place overall in the 2016 AFR Most Innovative Companies list and is the top ranked education provider for the second consecutive year.

The coveted list recognises 50 of Australia’s most innovative companies across diverse industry sectors. This year, AFR received a record number of entries with over 1,000 submissions.

For Ivy College’s founder and CEO Peter Mobbs, innovation has played a fundamental part in Ivy’s unprecedented growth.

“At Ivy, innovation is a focus of each and every employee. The outcomes of innovation may include better products and services and it often starts with small but critical improvements. To drive innovation, we put an emphasis on transparency and speed’’ says Mobbs.

Further initiatives to support innovation include:

  • Dedicated innovation hub, IvyX – consisting of a team of full-time project managers to launch both incremental and long-term disruptive innovations across the organisation
  • Agile project methodology – innovation projects are delivered in 2-week sprints to increase the speed and volume of iterations that can be tested and implemented
  • Open all-staff innovation forum – details of innovation ‘wins’ and ‘iterations’ are shared on a weekly basis and all staff have the opportunity to collaborate and share ideas
  • Championing innovative behaviour – Ivy holds annual Innovation Awards to celebrate and recognise innovative initiatives
  • An environment that supports innovation – 65% of Ivy’s custom-designed office is dedicated to collaborative work spaces to promote cross-departmental collaboration.

Group CEO of Scentia takes the CEO Sleepout Challenge

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On Thursday 23rd June, Scentia Group CEO, Peter Mobbs experienced first-hand what it’s like to be homeless in the middle of winter as part of the 2016 Vinnies CEO Sleepout.

Here, Pete shares a few words about his humbling experience.

“We started the night with an eye-opening group roleplay, detailing the challenges faced by a homeless individual or someone recently struck by adversity. Each CEO was given a character to play and in my case, I’d just escaped suddenly from a violent domestic scenario without my ID or any money. I experienced what it was like to be turned away from Centrelink due to my lack of ID. Next, I attempted to replace my ID, but I had no money to do so. Returning to Centrelink, I was then sent to a doctor who prescribed me antidepressants that I had no money to buy. The scenario detailed the hopeless situation faced by many Australians on a daily basis. Finally, Vinnies stepped in. The roleplay showed how they help those in need by providing a range of support services – from helping to explain the process of getting an ID, to giving food, a warm place to sleep, clothes and emotional support.

After learning about the harsh reality of life on the streets, it was time to bed down in my very basic cardboard shelter and experience the elements. I was prepared for it to be a tough night, but it was more challenging, more uncomfortable and cold than I could have ever imagined.

Sadly, life on the streets is an ongoing reality for 105,000 Australians, which is a truly distressing figure. This also includes around 17,000 youth which as a father I found especially distressing.

Vinnies is a wonderful charity making a huge difference to the lives of those most vulnerable in our society. They help those who are on the streets and also help with early intervention with the aim of reducing homelessness.

I’d like to personally thank everyone who donated generously to this cause. Your donations helped to raise over $7,000, which Scentia matched dollar-for-dollar as part of our 1:1:1 initiative (where we donate 1% of profit, 1% of products via scholarships and 1% of paid staff time to charities of your choice). The total donation from Scentia to Vinnies was a little over $14,800.”

It’s not too late to sponsor Peter for this great cause!
Please visit: https://www.ceosleepout.org.au/ceos/nsw-ceos/peter-mobbs/

Innovation leader ivy college wins prestigious service excellence award

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Sydney, 29 October 2015 – Online education provider Ivy College has been named Australia’s top medium-sized business for service excellence in 2015. This prestigious accolade was awarded by the Customer Service Institute of Australia at the 14th Australian Service Excellence Awards held at the Crown in Melbourne.

Endorsed by the International Council of Customer Service Organisations, the Australian Service Excellence Awards are internationally recognised, with Australian winners automatically becoming finalists in the global International Service Excellence Awards.

For Ivy College’s founder and CEO Peter Mobbs, service excellence has played a fundamental part in Ivy’s unprecedented growth.  “We’re delighted to be acknowledged as one of Australia’s top companies for service excellence. Ivy was founded with one clear mission in mind: to provide a service to others, and we’ve achieved this by ensuring we provide ultimate flexibility and support for our students” said Mobbs.

Ivy College has quickly established its reputation for service excellence through its innovative personalised learning model designed to enable choice and opportunity for all Australians. To overcome accessibility issues faced by working adults, Ivy College reinvented flexible service models by:

  • Replacing rigid semester-based intakes with rolling intakes – Ivy students can start 365 days a year, 24/7.
  • Developing an instant enrolment service – eligible students can apply and receive their course login within 60 seconds.
  • Bringing online learning to mobiles – courses are delivered via a fully mobile responsive website and learning management system.
  • No set timetables and no exam deadlines –courses are self-paced.
  • Supporting students at the time they choose to study – Ivy’s student support service is fully on-shore and available 8am-8pm weekdays, and 9-5pm weekends.

Champ Ventures in partnership with Petersen Group is pleased to announce the formation of Scentia

Media Release – 15 October 2015

Arvid Petersen, Chairman of Scentia Pty Limited (“Scentia”), is pleased to announce the merger of the Australian Institute of Management Education and Training (“AIMET”) and Ivy College under the Scentia brand to form a leading Australian education and training group with unrivalled student offerings across corporate solutions, open programs, vocational education and post-graduate higher education.

Going forward Scentia will operate under four key brands:

AIM Corporate: Focused on delivering education and training services to corporate customers, cementing AIMET’s position as the leading provider of training and education to Australian employers. AIM Corporate will continue to deliver a range of customised in-situ and on campus consortia programs and open learning programs. These are designed to assist companies to strategically develop the capability and capacity of their people to achieve the company’s or department’s vision and objectives.

AIM Business School: Focused on delivering post graduate qualifications offering flexibility in the mode of delivery. Combining our unique heritage with our status as a registered Higher Education provider, AIM Business School will deliver flexible, accessible and practical accredited postgraduate programs pitched at developing the capability of emerging managers and senior executives.

AIM College: A registered training organisation (RTO) focused on delivering vocational qualifications specialising in business, management and leadership-related disciplines direct to consumers.
Ivy College: A RTO specialising in delivery of flexible online and blended learning vocational qualifications across events, business and management, health and wellbeing, beauty and design and technology.

Andrew Mills, former CFO of Study Group and Executive Director of Ivy College will join the Scentia Board as a non-executive director with the initial responsibility for managing integration.

“We are excited about this opportunity to further leverage the history and heritage of the AIM brand by bringing Ivy College’s best-in-class systems, direct marketing expertise and student support function. Scentia will be truly a unique education and learning business offering students complete life-of-learning solutions” said Mr Petersen.

CHAMP Ventures Associate Director, Adrian Kerley added “CHAMP Ventures has a long track record of partnering with strong managers and supporting high-growth companies. The combination of the AIM brand and the leading student acquisition and support capabilities of Ivy College to create a leading diversified Australian education business is another example of this.

We are committed to building a sustainable, leading provider of education services and delighted to be partnering with Dan and Peter to achieve this.”

The merger closed on 15 October 2015.

Ivy College becomes first Australian business and education provider to win prestigious 2015 International Service Excellence Award

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Sydney, – 22 March, 2016 – Australian online education provider and innovation leader, Ivy College has been named global winner of the esteemed “International Service Excellence Award” (medium business category) by the International Council of Customer Service Organisations (ICCSO). These awards are recognised as the premier service awards around the globe.

Not only is Ivy the first Australian business to win this prestigious international customer service accolade, it’s also the first education provider in the history of the awards to be selected. Past winners include DHL, Microsoft Dynamics and Wells Fargo.

“We’re extremely proud to be acknowledged as one of the world’s top companies for customer service excellence and the first education provider to win” said founder and CEO of Ivy College, Peter Mobbs.

“Ivy was founded with one clear mission, to provide a personalised experience for customers to enable choice and opportunity. With customer service excellence at the very heart of our business model, every process, service and product exists to meet the unique needs of our customers” said Mobbs.

Ivy credits its success to its innovative use of technology combined with a deeply engrained customer-centric culture.

The criteria for the International Service Excellence Awards is based on the International Customer Service Standard (ICSS), which provides a comprehensive and practical framework to assist organisations deliver consistently high levels of service. The awards are the world’s top customer service recognition for organisations and individuals that excel in service around the globe.

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